All Orders are Considered “Final”

Unfortunately we do not offer refunds, returns, or exchanges due to the fact that the items are handmade.

We do our best to ensure items arrive in the same condition as they were sent.

We do provide package protection insurance on all domestic shipments. Damaged items are required to be inspected by USPS for the claims process, so submit a claim for damaged or lost packages directly with USPS.

FOR DAMAGED OR LOST ITEMS

Package protection insurance is purchased on all domestic shipments using USPS Shipping Insurance. Packages ship via USPS using USPS Priority Mail or Ground Advantage which automatically covers packages that are damaged or lost up to a value of $100. Insurance fees are based on the items declared value, which cannot exceed the price of the item. USPS offers resolutions on shipping issues, so if you are within the US and have an issue with a package that is lost, arrived damage, or was missing contents you (customer/recipient) may file a claim with USPS directly.

Please keep all damaged items, packaging, and shipping label to provide USPS for your claim. If you are unable to file a claim online you may take all the items in your order to your local post office and file a claim. Items are required to be inspected by the USPS for the claim process. Should they not be provided there is a higher probability the claim will be denied.

EnchantedCuriosCrafts is not responsible for lost or damaged mail.

Click here to file a USPS claim.

Need help?

Contact us at enchantedcurioscrafts@gmail.com for questions related to refunds and returns.